PRIVACY AND RETURNS POLICIES

 

Please Read and Agree

Orders usually ship within 5 to 7 Business days through USPS or UPS if fast delivery was chosen at checkout.  Free Delivery Confirmation is included with each shipped package.

Shipping times are estimates & may be subject to USPS and UPS delays. Emmy Naturals LLC is not responsible for delayed shipping on the part of USPS and UPS and is unable to provide full or partial refunds for shipping that is due to an error or delay on the courier's part.

 

Incorrect Shipping Address Policy

 

  1. Customers are responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct. 

  2. We are not responsible for goods delivered to the wrong address input at the time of ordering. If you happen to notice that you entered the wrong address, you can email us at cs@emmynaturals.com with the correct shipping address before your shipping label is created.

  3. Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery, NO REFUNDS will be provided.

  4. There may be additional charges to Re-ship. (Shipping Charges are Non-Refundable)



 

Returned To Sender Policy

 

  1. If a package is returned to Emmy Naturals LLC due to an incorrect or incomplete shipping address provided by a customer, or if USPS required the customer to be home at the time of delivery, due to an unsecured location and the customer was not available for delivery, the customer will be responsible for the cost to reship the package back to them, as well as, any additional delivery cost No Refunds will be provided.

  2. Emmy Naturals LLC is not responsible for packages delivered incorrectly or lost due to incorrect/incomplete shipping information or unsecured locations provided by a customer.

  3. No refunds will be provided if any part of the address is incorrect or the delivery location is not secure.

     

Lost or Stolen Package Policy

 

If your package is lost or stolen, we are so sorry to hear that! Please see below:

  1. Customers must notify Emmy Naturals LLC of the Lost/Stolen order within 5 Business Days of the delivery date.

  2. Emmy Naturals LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. The customer is responsible for providing a secure delivery location at the time of ordering.

  3. Upon customer inquiry Emmy Naturals LLC will confirm delivery to the provided address, date of delivery, as well as, tracking & shipping carrier information for the customer to investigate. 

  4. If after the customer has directly contacted the carrier, and the carrier is unable to locate the missing package, please contact us at cs@emmynaturals.com with the case number provided from the carrier and we will further assist.


 


 

Damaged Order During Shipping Policy

 

If your product arrived damaged, we are so sorry about that! Please send an email with a photo of your damaged product in its original packaging along with the shipping box to cs@emmynaturals.com  within 5 Business days of receipt.  We will be happy to further assist you.


 

NOTE: This return policy is applicable to items purchased only at www.emmynaturals.com. We are not affiliated with or responsible for the return policy of other retailers, including those online and offline. Any items you wish to return that were not purchased via www.emmynaturals.com must be returned to the retailer from which you originally purchased them. Any questions about another retailer's return policy should be directed to the retailer from where you originally purchased. We are unable to accept returns from other retailers and the return policy found at www.emmynaturals.com will not be applicable to items purchased from other retailers.


 

Privacy policy


 

Protecting your personal information is our priority.  This Privacy Policy sets out Emmy Naturals LLC (“we,” “us,” “our,” or “Emmy Naturals LLC”) uses and protects any information that you, the user, provides when you use this website, www.emmynaturals.com (“Website”).  This Privacy Policy applies to all services offered by us on this Website.  This online Privacy Policy applies only to information collected through our Website and not to information collected offline.  By using the Website, you consent to the data practices described in this Privacy Policy. 

This Privacy Policy does not cover the information practices of third parties, including other companies that may have links or advertise on this Website Emmy Naturals LLC encourages you to review the privacy statements of websites you choose to link to from Emmy Naturals LLC so that you can understand how those websites collect, use and share your information. Emmy Naturals LLC is not responsible for the privacy statements or other content on these websites.

We are a general audience site.  Our website, products, and services are all directed to people who are at least 13 years of age or older.  We do not intentionally collect any information from anyone under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online.  If we learn or have reason to suspect that we have collected information from anyone under 13 years of age, any information regarding that user will be promptly deleted.


 

What information do we collect?

 

Emmy Naturals LLC may collect personally identifiable information that you provide to us when you register an account, such as your name and e-mail address.  We collect billing and credit card information if you purchase Emmy Naturals LLC’ products in order to complete the purchase transaction Emmy Naturals LLC may also collect demographic information that will be anonymized so that it is not unique to you, such as your age and gender.

If you allow us to, we may also collect information about your computer hardware and software. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the Website, to maintain quality of the Website, and to provide general statistics regarding use of the Website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Emmy Naturals LLC' public message boards, this information may be collected and used by others. Emmy Naturals LLC is not responsible for the content you post and publicize on the Website’s public message boards.


 

What do we use your information for?

 

 Any of the information we collect from you may be used in one of the following ways: 

- To personalize your experience
(your information helps us to better respond to your individual needs)

- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

- To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


- To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or by contacting us at cs@emmynaturals.com

- To send periodic text messages

Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initializing a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 8 per month. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply.


 

How do we protect your information?

 

We implement a variety of security measures to maintain the safety of your personal information when you place an order; enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

 

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


 

Do we disclose any information to outside parties?

 

 We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Family Privacy Protection Act of 2002 Compliance

 

The Family Privacy Protection Act of 2002 prohibits persons or private entities from using personal information obtained from State agencies for commercial solicitation purposes. A person knowingly violating this prohibition is guilty of a misdemeanor and subject to the penalties specified in S.C. Code Ann. Section 30-2-50(D).

For general use or browsing of www.emmynaturals.com, visitors are not asked for personally identifiable information, and none will be collected.


 

 Children's Online Privacy Protection Act Compliance

 

Children under the age of 13 are not eligible to use services that require submission of personal information and should not submit any personal information to us. This includes submitting personal information to the website as part of a user profile or personalization profile. If you are a child under the age of 13, you can use these services only if used together with your parents or guardians. Seek guidance from your parents or guardians if you are under the age of 13.

If we decide to begin collecting personal information from children under the age of 13, we will notify parents that it is being requested, disclose the reasons for collecting it, and disclose our intended use of it. We will seek verifiable parental consent before collecting any personally identifiable information. If we do collect such information, parents may request information on the type of data being collected, view their child's information, and, if they choose, prohibit us from making further use of their child's information. We will not provide personal information about children to third parties.


 

 Your Consent

 

Except as otherwise provided in this policy: (1) Emmy Naturals LLC will not disclose the email addresses of members of the public who have communicated electronically with us without the affirmative consent of the affected individual; and (2) Personally identifiable information contained in a question or comment sent to Emmy Naturals LLC in an email message or submitted in an online form is only used by Emmy Naturals LLC to respond to the question or comment 

Changes to our Privacy Policy

 

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 24 November 2020.


 

Contacting Us

 

If there are any questions regarding this privacy policy you may contact us using the information below. 


 

Emmy Naturals LLC
1718 Willow Oak Drive Columbia,

SC 29223


www.emmynaturals.com


cs@emmynaturals.com


(210) 895-9701